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Long threads are where time goes to die: forty messages about one deposit dispute, and you need the state of play now. The Context box at the top of the panel is Lanten’s answer.

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How it works

When you open an email, Lanten summarises the thread — drawing on the thread’s history and context from Street. So it’s not just “they emailed about the boiler four times”; it’s informed by the tenancy, the property, and what’s already logged.
  • Collapsed, it’s two lines — enough to orient you before you read a word of the email.
  • Expand it for the full summary of how the conversation got here.
The Lanten Context box summarising a tenant's complaint with details drawn from Street records

A tenant chases a response — the summary pulls in the property, the timeline, and the mold report already logged in July.

The summary updates as the thread grows, so replying days later doesn’t mean re-reading from the top.
Summaries work on any email — the sender doesn’t need to be in Street. They’re just sharper when there’s CRM context to draw on.