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When a tenant reports a problem, Maintenance turns their email into a Street maintenance request without you re-typing a thing. It sits alongside Create note and Create task under Suggested actions.
The Suggested actions row with Create note, Create task and Maintenance buttons

Maintenance sits with the other Street actions under Suggested actions.

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Log a request

Click Maintenance and Lanten opens a Log maintenance request in Street form, already filled in from the email:
The Log maintenance request in Street form, pre-filled with property, priority, reporter, summary and description

Every field is pre-filled from the email — check it and log.

  • Property — matched from the email; the property the request is logged against
  • Priority — Lanten’s read of urgency; change it if needed
  • Reported by — who raised it (e.g. Tenant)
  • Summary — a short title, drawn from the subject
  • Description — the detail, written up from the email thread
Adjust anything, then click Report maintenance. The request is created in Street straight away.
This creates a maintenance request, not a job. A logged request won’t show under Open Maintenance in Street until someone converts it into a job there. Street’s API doesn’t currently support creating maintenance jobs directly, so Lanten logs the request for your team to triage and convert.

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When to use it

Reach for Maintenance whenever an email reports something that needs fixing — a leak, a broken boiler, mould — so it lands in Street as a request the moment you read it, instead of waiting for someone to key it in later.
Maintenance captures the what in Street; use Reply to acknowledge the tenant in the same pass.