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Most property problems live across several email threads at once. The tenant chases you, the contractor updates you, the landlord approves the spend — three conversations about one boiler. Linked threads shows them together. When you open an email, the Linked threads section of the panel lists other conversations connected to the same person, property or job — not just previous emails from the same sender.
The Linked threads section showing three related conversations, each awaiting reply

A tenant's email — and every other open conversation about the same property, right underneath.

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The moment it clicks

A tenant emails: “Any update on the boiler? It’s been a week.” Without Lanten, you’d search your inbox for the contractor’s name and hope. With Lanten, the contractor’s thread about that job — “Part’s on order, fitting Thursday” — is sitting in Linked threads on the tenant’s email. You reply to the tenant with a real answer in one step, without leaving the thread.

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Where it lives

Linked threads sits in the panel between the sender’s record and Suggested actions. Click any linked thread to open it — and the status line under each one (“awaiting reply”, “sent 4 days ago”) tells you where things stand before you do. When there’s nothing related yet, you’ll see “No previous threads with this sender”.

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Use it for

  • Chase-ups — answer “any update?” with the actual update, sourced from the other side of the conversation
  • Handovers — opening a colleague’s thread cold? The related threads are the backstory
  • Disputes — the “you never told me” conversations, where the thread that proves otherwise is one click away