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Most agencies run at least one shared address — info@, maintenance@, lettings@. Lanten supports shared mailboxes, with some caveats worth understanding before you roll it out to one.

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The shapes of “shared”

Teams mean different things by a shared inbox, and they behave differently with add-ins:
  • A true shared mailbox — a Microsoft 365 shared mailbox opened alongside your own
  • Delegated access — someone else’s mailbox you’ve been granted
  • A licensed account everyone signs into — team@ used as a normal account

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Worth considering: Tags as the shared view

Before standing up another shared mailbox, look at Tags. A lot of what shared inboxes exist for — “all maintenance in one place”, “who’s handling complaints” — Tags do inside each person’s own inbox: the same email can be Maintenance and Urgent at once, nobody forwards anything, and the thread history stays whole. Shared mailbox for one front door, Tags for the sorting — that’s the pattern that scales.

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Seats

Questions about a specific setup? support@lanten.ai — tell us which of the three shapes above you run.