> ## Documentation Index
> Fetch the complete documentation index at: https://help.lanten.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Shared inboxes

> Using Lanten with info@, maintenance@ and other shared mailboxes — what's supported and what to know.

Most agencies run at least one shared address — info@, maintenance@, lettings\@. Lanten **supports shared mailboxes, with some caveats** worth understanding before you roll it out to one.

## The shapes of "shared"

Teams mean different things by a shared inbox, and they behave differently with add-ins:

* **A true shared mailbox** — a Microsoft 365 shared mailbox opened alongside your own
* **Delegated access** — someone else's mailbox you've been granted
* **A licensed account everyone signs into** — team@ used as a normal account

## Worth considering: Tags as the shared view

Before standing up another shared mailbox, look at [Tags](/using-lanten/tags). A lot of what shared inboxes exist for — "all maintenance in one place", "who's handling complaints" — Tags do inside each person's own inbox: the same email can be `Maintenance` and `Urgent` at once, nobody forwards anything, and the thread history stays whole.

Shared mailbox for one front door, Tags for the sorting — that's the pattern that scales.

## Seats

Questions about a specific setup? [support@lanten.ai](mailto:support@lanten.ai) — tell us which of the three shapes above you run.